TERMS OF SERVICE & CANCELLATION POLICY

Individual services terms detailed below

Teaching online during GOV Guidance re COVID-19 Update (July 2020)

All Lessons Currently held online until further notice

Your safety is our priority.  At present all lessons will remain online until we believe it is safe to return to our teaching studio and can meet all the requirements for face to face singing, taking into consideration all the measures needed as advised by the Government.  Students/Parents/Guardians will be kept informed as soon as we are able to return safely to the teaching studios.

Payment of fees

Your payment of fees reserves your specified date(s) and time(s) slot as booked/agreed.  

How to pay

Payments can be made online via debit or Credit Card, PayPal on our website or at checkout you can also tick pay manually and make a direct payment transfer to the following account.  You booking will become valid only one payment is received.  None receipt of payment may result in your booking being cancelled.   

Email: ronni@ronni.co.uk    

Mobile: 07899698762

ACCOUNT NO: 57081068  SORT CODE: 309841 ACC NAME: RONNI

Be prepared for your lesson

We can only take responsibility for technology at our side of the online lesson but we can help advise you with of the best set ups we find work for the success of your singing lesson online.   Please read our tips and advise to get set up and best prepared for your online lessons. Please contact us in good time in advance of your booked lesson if you need any extra help or need to do a quick 5 minute test to join up on Zoom.  With time and availability Ronni will be happy to organise this with you.

 

Cancellation of ad-hoc booked lessons

Your lesson time has been reserved especially for you.  Cancellation within 48 hours of your booking is non refundable.

Photos & Visual or Audio Recordings

Occasionally photos & recordings are taken during lessons and during shows or performances with RONNI

You can request not to be included in any recordings or photos taken.

With the students permission we sometimes use a visual or audio recording for the following:

  • to send to students/parents to use at home - for practice or self analysis. 

  • for teacher analyse, occasionally as appropriate these may be discuss with other vocal professional colleagues (this is always treated privately, in a sensitive manner and in the best interest of students development.)

  • to promote or advertise services with RONNI (prior to or following a show or performance with RONNI)

 
 

REGULAR PRIVATE & AD HOC SINGING LESSONS Terms of Service & Cancellation Policy (Temporarily held  online)

 

Price of Private Lessons

  • Private Tuition with RONNI BAILEY cost: £20 per 30 minutes lesson, £30 per 45 minutes lesson, £40 per hour lesson. 

  • Performers Master Class - in small groups with Ronni Bailey £10 per hour (unless a part of another offer)  

Payment of fees

All regular lessons booked with RONNI need to be paid for.  Fees are payable at the beginning of each half term.   If the advance total payment is problematic for anyone, we are more than happy to look at payments in instalments however all lessons booked for that half term will need to be paid for if attended or not.   In the circumstances that RONNI (including assistant teachers) has to cancel any lesson for any reason, you will be offered an alternative lesson time / day or credited accordingly. 

How to pay

Payments can be made in cash (in a sealed named envelope preferably please) or they can be paid direct online.   If paying online please email or text Ronni as payment is made so we can check for receipt of the payment. 

Email: ronni@ronni.co.uk    

Mobile: 07899698762

ACCOUNT NO: 57081068  SORT CODE: 309841 ACC NAME: RONNI

Payments can also be made on our website  via  Debit, Credit Card & PayPal or at checkout you can also tick pay manually and make a direct payment transfer to the account above as described.  You booking will become valid only one payment is received.  None receipt of payment may result in your booking being cancelled.   

Cancellation of regular booked classes

Students that book regular weekly and bi-weekly lessons will be expected to give 4 weeks notice for final cancellation of their regular booked singing lessons please.   Please see FAQ below for occasional cancellations.  

 

Ad-Hoc Lessons with Ronni Bailey

These tend to be for 1hr but not restricted to.

Ronni Bailey will continue to offer ad-hock lessons as her schedule allows.   These are occasional bookings and not regular weekly/bi-weekly.   They will continue to be on a ‘pay as you go’ basis payable in cash on the day ideally please.  We do not ask for a deposit on the understanding payment will be made.  If in the unfortunate event you can not make your booked lesson, please remember this time slot has been reserved especially for you and please pay the fees online.   

OTHER Private Singing Lessons & Voice Exam teachers

You will be assigned to one of our team of teachers and will generally have the same teacher each week, however from time to time another teacher on the team or Ronni Bailey may take the lesson if needed.   CURRENT OFFER! (Sept 2019)  A terms payments of lessons allows the student to also attend one 'Performers Masterclass' for free. 

Extra show rehearsals for Private Students

Private singing students that are required to attend any group rehearsals leading up to a live performance will be informed of the rehearsal dates as appropriate. Fees and these rehearsals will be payable separately from your regular booked lessons invoice.   The fees may be variable depending on length of rehearsals and are charged at  a reduced fee of £5 per hour payable direct in cash to Ronni Bailey if not included in your invoice.

Photos & Recordings

Occasionally photos & recordings are taken during lessons and during shows or performances with RONNI

You can request not to be included in any recordings or photos taken.

With the students permission we sometimes use a photo or recording for the following:

  • to send to students/parents to use at home - for practice or self analysis. 

  • for teacher analyse, occasionally as appropriate these may be discuss with other vocal professional colleagues (this is always treated privately, in a sensitive manner and in the best interest of students development.)

  • to promote or advertise services with RONNI (prior to or following a show or performance with RONNI)

F.A.Q. Do I have to pay for lessons I can not attend?  

Our terms as above and like many standard regular booked activities, informs you that all regular booked lessons are expected to be paid for at the beginning of each term and this is the case if you an attend all the booked lessons or not. This is not considered a pay as you go booking service.  

 

To help you understand further, the business has commitments despite if the students attend for a particular weeks lesson or not. And these business commitments are made based of the expected bookings at the beginning of each term.    And even though it sounds like you should just be able to fill the space easily, (and occasionally it does work that way - but more often than not it can be problematic) it definitely isn’t that easy and just because there is a space that becomes available,  it does not necessarily mean that another students wanting a lesson can get there on that day or time.   It also takes up an awful lot of  time emailing and texting backwards and forwards to try to re arrange classes and to accommodate everyones personal situations.  RONNI will always try to accommodate and does wherever possible, within reason and balancing her own work and family commitments, and does offer alternatives regularly where we can as a good will gesture.

F.A.Q. Can I carry lessons over?   

As a rule, lessons are not carried over, as this would become a logistical nightmare with the amount of absences that occur for varying reasons over the year.  (Illness, holidays, school or family events that clash etc) However, where Ronni or your regular teacher has some extra availability that week (i.e if an other student is absent or if there is availability at the studio on a different day)  RONNI has and will offer you an alternative option accordingly where it is possible.   However this is as a good will gesture and not a guarantee, and can only be offered as schedules allow.  

 

We do understand that not everyone can or wants to agree to these terms which is why we are clear from the offset before you make any regular bookings and agree to our terms of service and to avoid awkward conversations at a later date.  

Ronni hopes this gives clarity as to why all regular booked lessons are required to be paid for in advance.

 
 
 

RONSTARS MEMBERSHIP | Singing Group | Terms of Service & Cancellation Policy

 

Price of weekly classes

£5 per 1hr weekly session - payable half termly.

  

Occasionally for fun, Ronni takes Ronstars into the recording studio, the cost for these sessions vary however they have generally been £10 each.

 

Class Days & Times

Currently WEDNESDAYS 7pm - 8pm - TERM TIME only.  

Occasionally longer sessions are organised leading upto performances. 

Payment of fees

All Ronstars fees need to be paid for each term.  Fees are payable at the beginning of each half term however if anyone has difficulty paying the full amount upfront please let Ronni know and she will be happy to discuss options of payment in instillments .    In the circumstances that Ronni has to cancel a lesson for any reason, you will be offered an alternative class or credited accordin

Cancellation of reservation

RONNI requires 4 weeks notice for cancellation of your Ronstars Membership.

How to pay

Payments can be made in cash (in a sealed named envelope preferably please) or they can be paid direct online.   If paying online please email or text Ronni as payment is made so we can check for receipt of the payment. 

Email: ronni@ronni.co.uk    

Mobile: 07899698762

ACCOUNT NO: 57081068  SORT CODE: 309841 ACC NAME: RONSTARS

Payments can also be made on our website  via  Debit, Credit Card & PayPal or at checkout you can also tick pay manually and make a direct payment transfer to the account above as described.  You booking will become valid only one payment is received.  None receipt of payment may result in your booking being cancelled.   

 

STUDIO DR | Recording Sessions | Terms of Service & Cancellation Policy

Studio Recording Hourly rate

Our hourly rate fo solo recording sessions are charged at £50 per hour which include hire of Studio DR team, control room and vocal recording booth.  Please note : Musicians/Band recording sessions are priced separately and quotes are advised individually depending on each  recording project and bookings made and are usually but not restricted to in 3 hour sessions.

 

Backing Tracks

We can provide backing tracks for your recording session or your can bring one of your own.  This should be organised in good time in advance of your recording session please.

Under 18s

Singers under 18 should be accompanied by a responsible adult/parent or guardian and permission given for recording to commence.

What if I run out of time during my session?

Each client/singers recording session is different and sometimes recording sessions take longer than expected.  We will always try to get you the very best quality recording we can within your budget your and your booked time, however if time is running short we will advise you and give you the choice to either run over (if our team are able to) with your session (and at a the pro rata hour rate), book another session on another date or come to a point where you are happy for us to mix and master your recording and finish on time. 

How to pay

Payments can be made in cash (in a sealed named envelope handed directly to Ronni Bailey only please) or they can be paid direct online.   If paying online please email or text Ronni as payment is made so we can check for receipt of the payment. 

Email: ronni@ronni.co.uk    

Mobile: 07899698762

ACCOUNT NO: 57081068  SORT CODE: 309841 ACC NAME: RONNI

Payments can also be made on our website  by Debit, Credit Card & PayPal or at checkout you can also tick pay manually and make a direct payment transfer to the account above as described.  You booking will become valid only one payment is received.  None receipt of payment may result in your booking being cancelled.   

Cancellations of booking

Up to 1 week before your booking date we will always try our best re arrange your booking if needed. 

However cancellation of bookings within 1 week of your booked date are expected to be paid and refunds not given.  The booking reserves the studio room along with the time of our professional Studio DR team which your booking pays for.  

CHILDREN'S SINGING COURSE APR 2020 Terms of Service & Cancellation Policy

NOTE ABOUT AUDIO & VISUAL RECORDING

Audio and Visual recordings are sometimes taken during this course.  e.g. Photos or videos of the students performing and audio recording in the studio and during rehearsals.   Please let us know if you do not wish to be include in this.    You can tell us on your booking form or email us direct: ronni@ronni.co.uk.   When a good photo shot or recording it taken, it is sometimes used to promote the our services.  

PAYMENTS

The full payment fee and booking is for the full course.  

Part Payment Plans can be organised direct with RONNI and must be paid in full in the agreed part payments.  

Payments can be made in cash or online and must be organised with RONNI accordingly.  Cash payments handed directly to Ronni Bailey in a sealed named envelope please in advance of the start of the course.

ONLINE PAYMENTS

Payments can also be made on our website  by Debit, Credit Card & PayPal or at checkout you can also tick pay manually and make a direct payment transfer to the account above as described.  You booking will become valid only one payment is received.  None receipt of payment may result in your booking being cancelled.   

Please text or email ronni@ronni.co.uk when any manual online payments have been made so we can check for receipt of them.  

Account Name: RONNI

Account Number: 57081068 

Sort Code: 309841

CANCELLATION OF SINGING COURSE PART OR FULL

Deposits are non refundable however if you have paid for the full course and you need to cancel the full course we can offer a refund minus the £25 deposit for up to 14 days of the start of the course and after this we do not offer refunds as this place has been reserved specifically for you and spaces on the course are limited.   if you can not attend one or more of the booked course sessions these sessions are not refundable however please let us know if you can not make a particular session so we will do our best help and advise you and as a course member you will also have free access to the online practice area which will be available so you can practice at home too.  

 

As we need to have enough students attending the course to make it feasible to run.  In the unfortunate event that we do not have enough students signed up or for any other unforeseen circumstances we have to cancel the course, you will be given a full refund.   If in the unlikely event but due to illness or unforeseen circumstances that a single session needs to be cancelled we will contact you at our first opportunity to organise and offer you an alternative session or a part refund will be offered according to the particular cancellation.  If for unforeseen circumstances Wroughton Carnival is cancelled where you are due to perform as a part of this course which would be out of our control, we will organise and offer an alternative live performance experience for all the singers involved.

 
 

© 2020 by Ronni Bailey